Terms of Service

1. Introduction

Welcome to Tangy Stone. These Terms of Service ("Terms") govern your use of our website located at tangy-stone.com and our smart home services provided by Tangy Stone, a company registered in England and Wales.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access our services.

2. Company Information

Company Name: Tangy Stone Limited
Registered Address: 42 Kensington Gardens, London, W2 3AN, United Kingdom
Contact Email: [email protected]
Contact Phone: +44 20 7946 0958

3. Services Provided

Tangy Stone provides smart home solutions including but not limited to:

• Smart security system installation and maintenance
• Home automation solutions
• Energy efficiency systems
• Voice control integration
• Consultation and support services
• Product sales and warranties

4. User Obligations

4.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our services.

4.2 Accurate Information

You agree to provide accurate, current, and complete information when using our services and to update such information as necessary.

4.3 Prohibited Uses

You agree not to use our services:

• For any unlawful purpose or to solicit unlawful activity
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To transmit malicious code, viruses, or any other harmful material
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information

5. Service Terms and Pricing

5.1 Quotations and Estimates

All quotations and estimates provided are valid for 30 days unless otherwise stated. Prices may be subject to change based on site survey findings or changes in project scope.

5.2 Payment Terms

• A deposit may be required before commencement of work
• Payment terms will be specified in individual service agreements
• Late payment charges may apply as detailed in service contracts
• All prices include VAT where applicable

5.3 Cancellation Policy

Cancellations must be made in writing. Cancellation terms and any applicable charges will be outlined in individual service agreements.

6. Installation and Service Delivery

6.1 Site Access

Customers must provide safe and reasonable access to the installation site and ensure that utility services (electricity, internet) are available as required.

6.2 Property Preparation

Customers are responsible for preparing the installation site, including moving furniture and providing clear access to installation areas.

6.3 Delays

Tangy Stone is not liable for delays caused by factors beyond our reasonable control, including weather conditions, supplier delays, or customer-related issues.

7. Warranties and Guarantees

7.1 Product Warranties

Products are covered by manufacturer warranties as specified. Tangy Stone will facilitate warranty claims but is not responsible for manufacturer warranty terms.

7.2 Installation Guarantee

We provide a 12-month guarantee on our installation workmanship from the date of completion, subject to normal use and proper maintenance.

7.3 Warranty Limitations

Warranties do not cover:

• Damage due to misuse or neglect
• Normal wear and tear
• Modifications made by third parties
• Damage from power surges or environmental factors

8. Limitation of Liability

To the fullest extent permitted by law:

• Tangy Stone's total liability for any claim shall not exceed the amount paid by the customer for the specific service giving rise to the claim
• We shall not be liable for indirect, incidental, special, consequential, or punitive damages
• We do not warrant uninterrupted or error-free service operation
• Customers are advised to maintain appropriate insurance coverage for their property

9. Data Protection and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is owned by Tangy Stone or its licensors and is protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works without express written permission.

11. Third-Party Services and Products

Our services may integrate with third-party products and services. We are not responsible for the performance, terms, or privacy practices of third-party providers. Any dealings with third parties are solely between you and the third party.

12. Termination

We may terminate or suspend access to our services immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use our services will cease immediately.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the English courts.

14. Dispute Resolution

14.1 Initial Resolution

We encourage customers to contact us directly to resolve any disputes. We are committed to addressing concerns promptly and fairly.

14.2 Alternative Dispute Resolution

For consumer disputes, we participate in alternative dispute resolution schemes where applicable, including relevant trade association dispute resolution services.

15. Force Majeure

Tangy Stone shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government actions, or supply chain disruptions.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.

17. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website. Your continued use of our services after changes constitutes acceptance of the new Terms.

18. Contact Information

For questions about these Terms of Service, please contact us:

19. Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law. If you are a consumer, you have certain rights under the Consumer Rights Act 2015 and other applicable consumer protection legislation that cannot be excluded or limited by these Terms.